GH Quality Partner - Consumer Partnerships & Experiences (RN)

About the Role
The purpose of the Quality Partner role is to partner with services across Grampians Health to promote quality, safe systems, and improvement activities to deliver safe, effective, connected personal care. Under the direction of the Consumer Partnerships & Experience Lead, you will promote consumer engagement in quality and improvement activities and work within the GH strategic priorities, GH Governance Framework, Consumer Partnership Framework, and relevant accreditation standards and risk management frameworks.

The role will support the integration of the GH wide quality systems and processes through coaching and mentoring. They will also be an ambassador for culture change within our organisation. The post holder will have the skills to plan, lead and evaluate potential areas for improvement. The role has a visible presence, is responsive and adaptable, able to interpret complex ideas and systems, and communicates to a variety of audiences. The role will support GH staff through education and training of consumer experience and feedback management. 

Key Responsibilities
The Quality Partner will work with services across Grampians Health to promote the consumer in the areas of but not limited to, consumer feedback (complaints, compliments, enquiries, and suggestions), experience, service improvement and partnerships to deliver safe, effective, connected, person-centred care. You will model and promote consumer engagement and experience while working collaboratively with key stakeholders across all areas at Grampians Health. The Quality Partner is the conduit between the consumer of Grampians Health and the organisation; advocating and assisting the consumer to navigate through their lived experiences and hear their voice of feedback.

Qualifications and Experience

• Relevant post-graduate qualifications level is preferred
• Consumer and stakeholder engagement experience would be an advantage
• The ability to provide timely guidance and feedback to develop the knowledge and skills of others
• Knowledge and ability in producing high-quality written reports
• Experience evaluating data, systems, and processes
• Qualification in a clinical health profession preferred
• Experience and demonstrated capacity to work closely and communicate effectively with all members of the organisation
• Demonstrated experience in developing and delivering education and training would be an advantage 

To view a full copy of the Position Description please click here..
 

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Samantha Gent, Consumer Partnerships & Experience Lead at samantha.gent@gh.org.au for a confidential discussion.

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. 

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits 

At Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Staff Fitness program
• Staff rewards and recognition programs

Ballarat Region

Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city.  Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping.  Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.