Grampians Watch - Teleguide Nursing Support Worker (Non Clinical/Non Nurse)

$29.57 per hour + salary packaging | Grampians Watch - Teleguide Nursing Support Worker (Non Clinical/Non Nurse)

Permanent Part Time | 24 hours per week 

About the Role

Assisting our most vulnerable patients, especially those with complex health issues, to remain healthier at home. In so doing, we aim to reduce avoidable hospitalisations and presentations to our Emergency Departments. The Teleguide Nursing Support Worker works alongside the Health Coaches to provide regular phone calls of support to patients and for conducting self-rated health checks that identify any deterioration in health or care needs.

• Non-advice-giving position / Non Nurse
• Telehealth/Telephone delivery in Office - Based in Ballarat
• High customer Service delivery

Key Responsibilities

• Work effectively and collaboratively within a team environment
• Computer literacy including competency in keyboard, word processing, excel, email, and more

• Excellent communication, interpersonal and time management skills   
• Positive Patient, Caregiver and family satisfaction, experiences and outcomes

Skills & Experience

• Experience in scheduling and coordinate appointment/meetings and performing general clerical tasks
• A high level of motivation, willingness to learn and ability to adapt

• Provide high standard customer service; be worldly, non-judgemental, and accepting of patient diverse lifestyle choices. 
• Willing to or have, completed Mental Health First Aid as a requirement

To see a full copy of the Position Description please click here

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Pheona Griffith on 0409 351 067 for a confidential discussion. 

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Staff Fitness program
• Staff rewards and recognition programs

Ballarat Region
Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city.  Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping.  Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.