IT Service Desk Operator

Multiple Full-Time Positions (Ballarat, Horsham/Stawell)
1 x Fixed‑Term (to January 2026)
2 x Ongoing
80 hours per fortnight + a monthly ADO 
$29.58–$33.79 per hour

About the role

Step into a dynamic, fast-paced role supporting end users as the first point of contact. This position blends IT service delivery with procurement, administration, stock management, and high-volume incident handling

Key Responsibilities

Procurement & Administrative Support:

• Manage purchasing, receipt, and distribution of IT equipment and consumables.
• Liaise with suppliers to fulfill purchase requests efficiently.
• Monitor and replenish inventory—track stock movements and generate regular inventory reports.
• Maintain accurate records in procurement and ITSM systems.

IT Support & Service Delivery:

• Serve as the first responder for IT support—handling incoming calls, emails, chats, and portal requests.
• Triage, categorize, prioritize, and log high volumes of tickets into the ITSM system efficiently
• Diagnose and resolve common hardware, software, network, and VPN issues per SLAs. Escalate complex issues promptly 
• Manage the IT phone system—ensure all incoming calls are answered, inquiries logged, and responses timely
• Assist users both remotely and in person, with empathy and clarity

Data Quality and Integrity:

• Ensure a high standard of correctly classified data is entered into the ITSM system for accurate reporting.
• Demonstrate understanding and commitment to the collection and use of high-quality data.
• Ensure all clinical and administrative data is accurately recorded and entered into information systems to maintain quality and integrity.
• Ensure compliance with individual logons and other data security measures required for information systems.

Skills & Experience

• Proven experience providing administrative support, ideally within IT settings (healthcare experience a plus).
• Strong technical troubleshooting skills—desktop applications, networking, peripherals (printers, phones), and common IT tools
• Excellent phone etiquette and communication skills; adept at handling high volumes of diverse user calls
• Demonstrated ability to multitask effectively during peak ticket demand (e.g. new rollouts, system updates)
• Ability to work autonomously and collaboratively in a team environment.
• Strong customer orientation and sensitivity to confidentiality—especially in clinical/healthcare environments

To see a full copy of the Position Description please click here

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Jackie Martin, IT Service Desk Manager on 0419 387 791 for a confidential discussion. 

Job applications close: 12 August 2025

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. 

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits 

At Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Staff Fitness program
• Staff rewards and recognition programs

Ballarat Region

Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city.  Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping.  Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Horsham Region

Located on the banks of the Wimmera River, Horsham is the retail, business & service centre of the Wimmera region.  With a growing population of approximately 20,000, Horsham is a vibrant city in which to live, work and play.  Horsham offers affordable housing, education and accessible community services.

With natural attractions such as the Grampians National Park, Mount Arapiles and the Little Desert National Park nearby, there is plenty to see and explore. 

If you are dreaming of a career change with country lifestyle, Horsham is the place for you. To learn more about Horsham please click – Visit Horsham

Stawell Region

Stawell is a small town, with a big heart. Life is lived here at a slower pace, it's perfect for people who are wanting to get away from big cities and unwind. We have beautiful wildlife and numerous hiking trails, you will never outgrow this place and its wonders. Stawell is only a 45-minute drive to Horsham, where you can have the opportunity to dine from restaurants, farm gates and cellar doors of some of Australia's best and most awarded venues.

If you are dreaming of a career change with stunning natural landscapes to enjoy, Stawell is the place for you. To learn more about Stawell please click – Visit Stawell

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.