Program Assistant

$29.57 per hour + salary packaging | Program Assistant - Central Intake 
Fixed Term opportunity at Full Time (40 hours per week with ADO) or Part Time applicants welcome (minimum 24 hours)

About the Role

Grampians Health Ballarat is looking for a detail oriented Program Assistant to join the Central Intake team. You’ll play a key role in managing referrals, ensuring clients access the care they need promptly. This is a fixed-term position until August 2025, with flexible work hours. The role is suited for those with strong data entry skills and a commitment to exceptional customer service. This role is Monday – Friday (no weekend work). 

Key Responsibilities

• Manage incoming referrals and direct them to the appropriate teams
• Handle phone and email inquiries efficiently
• Enter referral information accurately into the patient administration database
• Assist with the coordination of patient care requests
• Ensure timely and accurate data entry of all relevant information
• Support the team in maintaining the smooth operation of the intake process

Skills & Experience

• Excellent communication and problem-solving skills
• Strong organisational and time management abilities
• Efficient and accurate data entry skills
• Experience in administration or customer service (healthcare preferred)
• Ability to handle competing demands with attention to detail

To see a full copy of the Position Description, please click here.

Interested?

Click APPLY or contact Angela Tudor, Allied Health Informatics Coordinator at 0491 351 872 for a confidential discussion.

If you are currently employed at Grampians Health, please sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying.

We are actively seeking candidates and will review applications as they are submitted. Applications will close once the position is filled.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Staff Fitness program
• Staff rewards and recognition programs

Ballarat Region
Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city.  Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping.  Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.