Ward Clerk/Receptionist - Dimboola High Care

Casual | Ward Clerk/Receptionist - Dimboola High Care

About the role

The Ward Clerk/Receptionist plays a key role in creating a welcoming and professional environment for patients, residents, families, staff, and visitors. As the face of the hospital or nursing home, this position supports smooth and effective communication, both in person and over the phone, by addressing enquiries promptly, directing individuals to the appropriate services or personnel, and ensuring that all interactions are handled with empathy and discretion. Through a commitment to excellent service, the Ward Clerk/Receptionist helps foster a supportive and respectful environment that enhances the wellbeing of all who enter the facility.

Key Responsibilities

• Support the multidisciplinary team with admin and clerical tasks
• Maintain resident records and data in information systems
• Provide reception and customer service to residents and visitors
• Coordinate resident admissions, transfers, and discharges
• Manage stationery, supplies, and maintenance requisitions
• Prepare documentation for respite and new resident admissions

Key Selection Criteria:

Essential:

• Ability to work as part of a multidisciplinary team and independently
• Excellent customer service skills
• Well developed telephone etiquette and techniques 
• Advanced computer skills
• Demonstrated ability to maintain accurate records

Desirable:

• Certificate III Business Administration
• Previous employment in medical related field
• Previous medical terminology training

To see a full copy of the Position Description please Click Here

Interested?

Click APPLY or if you wish to discuss the role prior to applying, Jacqueline Inches/Campus Manager on 03 5363 7100 for a confidential discussion. 

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits 

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays

Dimboola region
Dimboola is a charming rural town surrounded by scenic rolling hills, farmland and the pink Salt Lake. Explore historic landmarks like the Dimboola Hotel or venture into the nearby Little Desert National Park to discover unique flora and fauna. Dimboola is the perfect escape from city life. To learn more about Dimboola please click – Visit Dimboola

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.