Care Coordinator/Liaison Nurse - Booking Office

Permanent Part Time | 40 Hours fortnight 

Clinical Cons A

About the Role

The Elective Surgery Liaison Nurse plays a vital role in ensuring efficient, effective, and comprehensive patient flow within the elective surgery pathway. Working collegially with the relevant Head of Unit and collaboratively with all other stakeholders, this position will provide a consistent point of contact and have responsibility for:

• Facilitating the triage, support, assessment, and management of elective surgical patients.
• Elective surgery waitlist management and associated KPI’s.

• Efficient use of resources when constructing theatre lists Communication between relevant stakeholders 

Key Responsibilities

• Deliver evidence-based, coordinated care by supporting patients and carers through assessment, planning, education, and discharge within a multidisciplinary framework.
• Develop and document treatment plans with consultants and staff; ensure timely access to surgery, appropriate theatre bookings, and continuity of care.
• Participate in audits, quality improvement, risk identification, and guideline reviews to ensure safe, high-quality orthopaedic care.
• Engage in supervision, maintain competencies, set professional goals, and participate in ongoing education and performance reviews.
• Support data entry, reporting, correspondence, and performance tracking against KPIs such as wait times, readmission rates, and theatre efficiency.
• Adhere to policies, maintain confidentiality, support inclusive and safe workplace practices, and demonstrate commitment to patient-centred care and diversity. 

Skills & Experience 

• AHPRA registration as a Nurse or Allied Health Practitioner.
• Proven commitment to quality improvement, clinical risk management, and evidence-based practice.
• Competent in Microsoft Office, clinical databases, and patient management systems (e.g. IBA).Knowledge of DoH policy, Elective Surgery Access Policy, and relevant governance frameworks.
• Excellent interpersonal, written, and verbal communication skills with strong analytical and problem-solving abilities.
• Professional body membership, familiarity with Redesign methodology, financial literacy, and clinical knowledge of orthopaedic care pathways.

To see a full copy of the Position Description please click here

Culture & Benefits 

At Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Umar Ali, Operations Manager Surgery & Procedural Services on 0439854348 for a confidential discussion. 

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled. 

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. 

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Ballarat Region

Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Uniquely located within easy access to Melbourne, Ballarat has some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.