Endoscopy Planned Care Navigator

Fixed Term Full Time
38 hours per fortnight 
Clinical Nurse Consultant A 

About the role

The Endoscopy Planned Care Navigator is responsible in assisting in the coordination of the patient across the Endoscopy referral journey. The Navigator will work with the Surgery Endoscopy & Patient Experience leadership team to establish the Model of Care and embed triage and access models that will coordinate the patient across the Endoscopy Planned Care journey.

This role will have responsibility for reviewing, triaging of referrals and be a point of contact with the patient and provide support to the patient in navigating and completing necessary documentation to progress the patient to be ready for care.

Key Responsibilities

• Perform triage and referral assessments in line with established categorisation guidelines, escalating complex cases to appropriate clinicians.
• Adding patients to the wait list module
• Coordinate patient readiness for care, including direct engagement to support Public Health Questionnaire completion, delivery of educational materials, and communication of factors affecting referral processing and scheduling.
• Employ a patient-centred approach in all interactions, ensuring care is tailored to individual needs.
• Establish and maintain strong relationships with internal and external stakeholders to expedite high-priority referrals and ensure seamless care coordination.
• Develop and maintain written protocols for all tasks to ensure consistency and quality in service delivery.
• Contribute to the ongoing development and refinement of the Model of Care (MoC), offering insights and recommendations as the pilot progresses.
• Contribute to the development and implementation of key improvements, initiatives, and projects within Grampians Health, ensuring alignment with Department of Health priorities.

Qualifications & Experience

• Current registration as a Registered Nurse with AHPRA
• Experience working in a senior clinical role (CNS or above)
• Have completed or working towards Post Graduate studies in area of speciality
• Previous endoscopy nursing experience is desirable but not essential
• Knowledge of current trends affecting public health currently with particular emphasis on Endoscopy services

To see a full copy of the Position Description please click here

 

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Umar Ali, Operations Manager Surgery & Procedural Service on 0439 854 348 for a confidential discussion. 

Job applications close: 28 December 2025

This position is paid in accordance with the Nurses and Midwives (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2024 - 2028. The classification is Clinical Nurse Consultant (ZF4-ZJ4) which ranges from $59.08 - $62.20 per hour.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. 

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits 

At Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

Ballarat Region

Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city.  Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping.  Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.