IT Service Desk Operator

IT Service Desk Operator
Full time ongoing (80 hours a fortnight with a monthly ADO) 
Ballarat Onsite

Grampians Health is seeking a detail‑oriented IT Service Desk Operator with a strong focus on procurement, administration, and stock control. This is an excellent opportunity for individuals who enjoy a dynamic role that blends IT support with essential operational responsibilities.

Why Join Us?

• Dynamic Role: Combine IT support with procurement, stock control, and administrative duties.
• Professional Growth: Build skills in IT service management, procurement, and inventory control.
• Supportive Environment: Join a collaborative team committed to delivering high‑quality healthcare services.
• Community Impact: Support IT operations that enable care for more than 250,000 Victorians across 21 campuses.

Key Responsibilities

Procurement & Administrative Support (Primary Focus)

• Administer purchasing and procurement activities for IT equipment and services.
• Liaise with suppliers regarding IT purchases and delivery coordination.
• Manage stock levels, monitor inventory, and ensure timely reordering.
• Maintain accurate stock records and prepare regular inventory reports.
• Process orders for goods and services, ensuring accuracy and timely delivery.

IT Support & Service Delivery (Secondary Focus)

• Act as the first point of contact for IT support requests via phone and ticketing.
• Analyse, triage, and prioritise incoming requests using the ITSM tool.
• Provide first‑level incident resolution and service request fulfilment within SLAs.
• Monitor the IT phone system and ensure all calls are logged accurately.

Information Management

• Collaborate with information providers across Grampians Health to support cohesive information management.
• Contribute to departmental activities and provide support as required.

Data Quality & Integrity

• Ensure accurate and correctly classified data entry into ITSM systems.
• Maintain high standards of data quality across electronic and paper records.
• Adhere to data security, privacy, and confidentiality requirements.

Skills & Experience

• Experience in administrative support, ideally within an IT or Procurement environments.
• Strong computer skills, including proficiency with Microsoft applications and procurement or inventory management systems.
• Understanding of ITIL principles (preferred).
• Experience with IT systems in a healthcare environment (advantageous).
• Strong organisational ability with a structured approach to managing tasks, stock, and competing priorities.
• Excellent time management, ensuring work is completed efficiently and deadlines are consistently met.
• High attention to detail, particularly in maintaining accurate data entry and documentation.
• Reliable and consistent, with a commitment to maintaining quality standards in all administrative and IT support tasks.
• Effective communication skills, enabling clear interactions with colleagues, suppliers, and customers.
• Proactive problem‑solving, with the ability to identify issues early and take appropriate action.
• Adaptability, remaining effective when priorities shift or when working across different tasks and environments.

To see a full copy of the Position Description please click here

 

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Jackie Martin on 03 5320 8837 for a confidential discussion. 

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.