Manager- Switchboard & Admissions
Ballarat Central, VIC, AU, 3350
About the Role
Lead two frontline teams that play a critical role in the patient and staff experience at Grampians Health. As Manager, Switchboard & Admissions, you’ll oversee telephony, reception and elective admissions processes, ensuring timely responses, accurate data and a consistent, person‑centred customer experience. This role offers the opportunity to lead service improvement, support staff capability and drive operational excellence in a fast‑paced environment.
Key Responsibilities
- Lead day‑to‑day operations of Switchboard and Admissions
- Build rosters, capability, performance and team culture
- Ensure accurate patient and encounter data capture
- Drive service, process and technology improvements
- Maintain clear procedures and service documentation
- Deliver a high‑quality customer experience across services
Skills & Experience
- Experience leading and developing a medium‑sized team
- Strong process improvement and change management skills
- Clear, adaptable written and verbal communication
- Ability to perform in high‑volume, dynamic environments
- Experience in switchboard, reception or call centre roles
To see a full copy of the Position Description please click here
Culture & Benefits
At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
- Flexible work arrangements and purchase leave opportunities
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Access to Fitness Passport membership
- Staff rewards and recognition programs
Interested?
Click APPLY or if you wish to discuss the role prior to applying, contact Pauline Basilio on 5320 4861 for a confidential discussion.
Job applications close: 7 June 2026
Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.
All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.
Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.
