Senior Residential Services Officer
Ballarat Central, VIC, AU, 3350
Finance – Corporate Services | Grampians Health Ballarat
Grampians Health is seeking an experienced and motivated Senior Residential Services Admissions & Finance Officer to join our Finance - Aged Care team. This role is pivotal in ensuring a smooth, person‑centred, and compliant admission experience for residents entering our Residential Aged Care services across all Grampians Health sites.
This is an excellent opportunity for someone with strong admissions experience, high‑level organisational skills, and a commitment to supporting residents and families during significant life transitions.
About the Role
The Senior Residential Services Admissions & Finance Officer plays a key leadership and coordination role in delivering consistent, high‑quality admissions processes across the organisation. Working closely with the Coordinator – Financial Aged Care, this position ensures compliance with aged care legislation, maintains accurate admissions documentation, provides occupancy management support, and contributes to financial integrity through reporting and reconciliations.
The role also provides day‑to‑day support to Residential Services Admissions & Finance Officers and acts as a key point of contact for residents, families, internal teams, and external stakeholders.
Key Responsibilities
- Provide respectful, timely, and clear guidance to residents and families throughout the Residential Aged Care admission process.
- Ensure all admissions comply with relevant aged care legislation, funding requirements, organisational policies, and quality standards.
- Maintain accurate and timely processing of admission documentation across multiple sites.
- Support occupancy management, including vacancy tracking and waitlist coordination.
- Assist with end‑of‑month financial reconciliations and documentation management.
- Prepare and interpret operational reporting relating to admissions, occupancy, and compliance.
- Act as an escalation point for complex or sensitive enquiries.
- Contribute to continuous improvement, audit readiness, and quality initiatives.
- Promote and model Grampians Health values: Compassion, Respect, Accountability, Collaboration, Innovation.
Skills & Experience
- Certificate IV or higher in Health Administration, Business, Aged Care, or related field, or equivalent experience in admissions.
- Strong understanding of Aged Care Quality Standards, My Aged Care pathways, ACAS/ACAT assessments, privacy and consent requirements.
- Demonstrated experience in end‑to‑end admissions within residential aged care or a comparable setting.
- Ability to explain complex fee structures and admission requirements clearly and empathetically.
- Excellent stakeholder engagement skills across clinical, non‑clinical, and external services.
- Experience with waitlist management, bed allocation, and high‑volume coordination.
- High proficiency with administrative and clinical systems, including Microsoft 365.
- Strong data accuracy, documentation management, and report preparation skills.
- Experience with end‑of‑month financial reconciliations.
- Commitment to Grampians Health values and maintaining confidentiality, professionalism, and ethical conduct.
To see a full copy of the Position Description please click here
Culture & Benefits
At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.
- Flexible work arrangements and purchase leave opportunities
- Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
- Access to Fitness Passport membership
- Staff rewards and recognition programs
Interested?
Click APPLY or if you wish to discuss the role prior to applying, contact Carolyn Saunders on 5320 4082 for a confidential discussion.
Job applications close: 29 March 2026
Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.
All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.
Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.
