Support Officer - Central Allocations Unit

Permanent Part Time | 32 hours per fortnight
HS3 | $37.67 - $41.65

About the Role
The CAU Support Officer plays a key role in managing employee competency records and overseeing the annual performance appraisal process for the supplementary workforce.  This includes generating and analysing reports to ensure data accuracy across systems.

The role involves regular communication with staff and managers to provide guidance, share updates, and follow up on outstanding items.  You'll monitor progress, ensure timely completion of appraisal and competency requirements, escalate issues as needed, and coordinate payments for employees who complete mandatory competencies.

Application Requirements:

• Upload a cover letter and resume
• Be able to provide a minimum of 2 referees: 1 being your current direct manager and the other(s) an additional manager or supervisor

 
Key Responsibilities 

• Responsible for ensuring ongoing employee competency compliance through regular monitoring, documentation, and reporting for supplementary workforce
• Manage and monitor Performance Development Review compliance, ensuring managers complete required reviews within set timeframes that aligns with organisational standards for the supplementary workforce
• Generate reports and insights related to competencies and performance outcomes
• Contribute to continuous improvement of administrative systems and processes 
• Provide general administrative support, accurately following step-by-step processes, including data entry and document management
• Demonstrated ability to function within a team
• Ability to prioritise tasks and manage multiple priorities
• Engages in annual performance review process to support personal development and goal alignment
• Commitment to ongoing mandatory education

 
Skills & Experience

• Strong organisational and time management skills
• Excellent attention to detail and accuracy
• Proficient in Microsoft Office Suite (particularly email, Excel and Word)
• Proficient in Excel report manipulation and data filtering
• Thrives on being independent, confidently manages multiple priorities with a keen eye for detail
• Highly developed communication and interpersonal skills to be able to interact with internal and external stake holders

To see a full copy of the Position Description please click here.

Why Join Us?
You’ll be part of a supportive team that values initiative, trust, and operational excellence. This is a great opportunity to apply your skills in a meaningful role and make a positive impact.

Interested?
Click APPLY or contact Andrea Phillips, Team Lead – Central Allocations Unit on 5320 8698 for a confidential discussion.

Applications close on 1 February 2026.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.
Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits
At Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to discounted health club membership
• Staff rewards and recognition programs

Ballarat Region
Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city.  Dubbed Australia’s most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping.  Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia’s most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.
All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask.  Additional PPE requirements are role-dependent.
Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people.
Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.