Switchboard Operator

Casual Opportunity - $29.57 per hour plus casual loading

Grampians Health Ballarat has an exciting opportunity for a motivated and customer‑focused individual to join our Switchboard and Enquiries team on a casual basis. This frontline role provides professional and compassionate support to patients, visitors, and staff, while playing a vital role in hospital communications and emergency response. If you thrive in a fast‑paced environment, enjoy working as part of a team, and are committed to delivering excellent customer service, we encourage you to apply.

The Switchboard and Enquiries team operates seven days a week between 7.00am and 11.00pm, requiring flexibility and the ability to work both independently and collaboratively within a supportive team environment. The successful applicant must be available to undertake four weeks of full‑time, paid on‑the‑job training upon commencement.

Key Responsibilities

• Deliver high‑quality, professional, and compassionate customer service when managing incoming, outgoing, and internal calls via the Ballarat Base Hospital main switchboard
• Coordinate and broadcast emergency code announcements, ensuring clear, calm, and accurate communication during critical incidents
• Provide friendly and responsive front‑of‑house enquiries and reception services to patients, visitors, and staff at the main Enquiries Desk
• Monitor and respond to hospital alarms promptly and professionally in accordance with procedures
• Work collaboratively with colleagues, clinical teams, and hospital services to support effective communication and seamless service delivery
• Demonstrate flexibility to work across the full range of operational hours, including additional shifts as required

Skills & Experience

• Demonstrated excellence in customer service, with strong verbal and written communication skills
• Ability to work effectively in a fast‑paced environment, prioritising tasks and managing challenging interactions calmly and professionally
• Proven ability to work both independently and collaboratively within a team environment
• High level of adaptability and willingness to embrace change, new systems, and processes
• Strong computer literacy, with experience using a range of applications, and previous customer service and/or clerical experience
• Experience in a switchboard, call centre, or reception role and/or within a health care environment is highly regarded and well suited to this position

Mandatory Application Requirements:

• Be available to work across the full range of operational hours from 7am to 11pm Monday to Sunday.   
• Be able to provide a minimum of 2 referees: 1 being your current or most recent direct manager and the other(s) an additional manager or supervisor

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Brendon Hedgcock, Manager Switchboard & Enquiries on 03 5320 3966 for a confidential discussion. 

To see a full copy of the Position Description please click here

Culture & Benefits 

At Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.