IT Service Desk Operator

Permanent Full Time | 40 Hours per week with a monthly ADO | Based in Stawell

$33.78 per hour (HS2)

About the Role

Grampians Health is looking for an experienced and motivated IT Service Desk Operator to join the IT team at our Stawell campus. This fully onsite role supports a busy healthcare environment across regional Victoria by providing high-quality IT assistance while helping build strong local connections across the organisation and community.

If you are someone with experience in a fast-paced IT support or MSP environment, who can confidently manage high volumes of calls and tickets while delivering excellent customer service we want to hear from you!

Key Responsibilities

• Act as the first point of contact for IT support requests for the campus
• Act as the first point of contact receiving and managing incoming calls and tickets.
• Troubleshoot and resolve incidents and service requests within agreed service levels
• Manage competing priorities in a high-volume, fast-paced service desk environment
• Provide onsite support when required, assisting field technicians with device setup, troubleshooting and deployments
• Escalate more complex issues when required and contribute to continuous improvement

Skills & Experience

• Experience working in a fast-paced IT support or MSP environment

• Strong ability to manage high call volumes and ticket queues effectively
• Excellent communication and customer service skills
• Proven troubleshooting skills and a structured approach to incident resolution
• Experience working with ITSM tools and following support processes
• A proactive, adaptable, team-oriented approach
• Willingness to support onsite activities and work closely with field technicians when needed
• Willingness to be based in regional Victoria – a few hours west of Melbourne and support a local community through meaningful, onsite service delivery.

To see a full copy of the Position Description please click here.

Culture & Benefits 

At Grampians Health, we recognise our staff are our greatest asset.  We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Fitness Passport membership
• Staff rewards and recognition programs

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Jackie Martin, IT Service Desk Manager, on 03 5320 8837 for a confidential discussion. 

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

If you are currently employed at Grampians Health, please sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. 

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Stawell Region

Stawell is a small town, with a big heart. Stawell is a 45-minute drive to Horsham, where you can have the opportunity to dine from restaurants, farm gates and cellar doors of some of Australia's best and most awarded venues.

To learn more about Stawell please click – Visit Stawell

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.